Kutz N Kurlz Hair & Beauty Client Policies

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment - especially during peak periods. If we are running late we will do our very best to communicate this to you.

IF WE CANCEL YOUR APPOINTMENT.

We will do our best not to cancel or re-arrange your appointments and we really appreciate you doing the same.

Should we need to cancel your appointment due to unforeseen circumstances and if we are unable to reschedule your appointment with any team member because of lack of availability within a 7-day window of your original appointment – we will add 20% of the expected bill total in reward points* to your account as an apology.

CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service/s will be charged.

We will take your payment details at the time of booking an appointment with us.

It is very difficult to fill appointments at short notice, but if we do, we will not charge you a cancellation fee.

If you need to cancel, please call the salon or use our online booking system.

Please don’t text, email or put a message on social media as these are not monitored and if missed will entail the cancellation fees to be added.

NO SHOW APPOINTMENTS

NO SHOW appointments will be charged at full price and a booking fee will be required for future bookings.

PAYMENT DETAILS

Before we take your payment details to cover a cancellation charge or a booking fee or advance payment, we will confirm:

The service or treatment you had or have booked.
The salon name, location and contact details.
The total price (including VAT) of the service/s booked or how the price will be calculated if an exact price cannot be given.
The time and date of the appointment.

BOOKING FEES

A Booking fee of 25% of the cost of your service or treatment will be charged if you:

missed your last appointment with us; or
are a new client; or
are booking online; or
are booking for an appointment lasting more than two hours, such as hair colour, permanent waving or for a series of appointments.
Wedding bookings
Prom Bookings

The booking fee will be taken when you book your appointment and will be taken off your bill when you pay for the service/s you have received. The booking fee will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.

If you give us less than 48 hours’ notice but we are able to fill the appointment, we will roll the payment forward towards the cost of your next appointment.

The booking fee will be fully refunded if a service or treatment is unsuitable for you or it cannot be provided for any reason.

HAIR SERVICES CORRECTION POLICY

Our aim is to provide an exceptional client experience to all our clients and to ensure we maintain the highest standards possible.

If you need provide us with feedback or have any questions about your appointment, please contact the salon or our client care team on +44 (1)495 315183 clientcare@kutznkurlz.co.uk to make us aware within 7 days of your appointment.

We will aim to arrange for you to come back to the salon within 7 days for a complimentary adjustment, review, or assessment, by either the person who undertook the original service/s or one of our other experienced team members.

If after this assessment we agree the standard of the service or outcome is not what you expected, we will then provide you with a service free of charge to correct this.

BEAUTY SERVICES CORRECTION POLICY

Our aim is to provide exceptional client experience to all our clients and to ensure we maintain the highest standards possible.

If after this assessment we agree the standard of the service or outcome is not what you expected, we will then provide you with a service free of charge to correct this.

NAIL SERVICE POLICY

Our aim is to provide exceptional client experience to all our clients and to ensure we maintain the highest standards possible.

Nail Guarantee - Enhancements and gel polish manicures are guaranteed for 7 days after your appointment; excluding breakages. If you lose an enhancement, it chips or lifts within seven days, please call us to schedule a complimentary repair.

If you are not happy with your nails, please make your nail technician aware of this before payment is made. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

PRODUCTS REFUND POLICY

If you have changed your mind and wish to return a product that you have purchased from one of our salons, we may offer you an exchange or a replacement product within 7 days of the purchase date. This is based upon minimum usage at home, that you have followed the right usage instructions and at our absolute discretion.

Where products are proven to be faulty within 30 days of purchase, we will replace the product or provide you with a refund.

Any refund or product replacement will require proof of purchase.

ALLERGY TEST POLICY

You must arrange an In Salon Allergy Test before beginning any colour journey with our salons by booking for an Allergy test and consultation online or by calling a salon directly. By answering the consultation questions, we will determine if it is safe to undertake a colour service and or undertake other services and whether further allergy testing is required. We will also ask consultation questions before all appointments when you visit for services.

When allergy tests are required, they must be carried out at least 48 hours before your appointment and free when paying the booking fee.

Provided there is no change in service requirements and your medical circumstances answers when the consultation occurs, your allergy test will be valid for twelve months subject to no changes in our insurance policy.