F.A.Q

No!

We operate a strict policy on performing colour services. Allergy Tests must be performed at least 48 hours prior to your appointment. It may be performed some time before but no later than.

Allergy tests are booked in the same way as any other appointment, this can be done by telephone, Abertillery 01495320256 or Brynmawr 01495 312600 or online via our online bookings page "Online Bookings".

If you "DO NOT" experience any reaction then please attend your appointment as usual.

If you "DO" notice a reaction, please let us know as soon as you are able before your appointment. We will then be able to discuss with you how to proceed.

If you have a severe reaction please contact your doctor or visit your local A&E department.

Once completed, your Allergy Test will be valid for 12 months unless any of your circumstances change regarding your Allergy Test Form. If they do, please contact us so we can perform another test.

We regret that only Allergy Tests performed at our salon will be valid for services with us.

Yes we offer a walk in service if we have an available appointment.

You may telephone and we will offer you the next available appointment which may be straight away or a little later.

With the exception of American Express, We accept all major debit, master and visa credit cards, Gift Cards purchased with us and Cash.

You may also Save Weekly, Monthly or whenever you choose. Money will be added to your account for you to use at your convenience.

Long term parking is available in the Multi story car park (2 minute walk) or near the Foundry Bridge (5 minute walk.

Traffic Wardens patrol both Abertillery and Brynmawr periodically.

Whilst it is rare, occasionally clients feel unhappy with their service. We Pride ourselves, in excellent customer service in all areas, your complete satisfaction is our ultimate goal. If you are unhappy with any part or all of your service, mention this to your team member immediately, they will discuss with you how to resolve your conserns before you leave. If you later feel you are unhappy, please inform us within 48 hours. We will then discuss your concerns, and aim for a mutual resolution for all of us.

If this does not resolve your concerns, please contact management via phone Office 01495 315183 or email us at enquiries@knk.co (This email will only be accessible to salon managers.)

All services are non-refundable, however, we will be more than happy to schedule a corrective service at no further cost.

The service must be a mistake from the service provider... not something you might have changed your mind [after the service has been performed].

In the case of a disagreement, the team member will discuss it with a manager who will decide on a mutual way forward.

The time frame for letting us know you are dissatisfied with your service is no later than 48 hours after your service has been completed.  Corrective services will not be allowed 5 days past initial service date.

We will then offer an exchange or refund at your request.

Yes!

We believe in offering the personal touch. We offer FREE advice to anyone who requests it. This is best achieved by booking a Free No Obligation Consultation with one of our team members. This may be done by telephone  Abertillery01495 320256 or Brynmawr 01495 312600.

or Via our "Online bookings" page.

Kutz N Kurlz reserves the right to refuse entry or services to anyone demonstrating inappropriate behaviour to any team member, or client within our salons.

We understand that due to busy schedules you may have to cancel or rearrange an appointment with us.

In order to respect the time of both our guests and our staff, we ask that you notify us of a cancellation or reschedule request at least 24 hours prior to your appointment.

This will help us fill the appointment.

If an appointment is re-scheduled or missed on 3 separate occasions within the 24 hours leading up to your appointment, we reserve the right to refuse future bookings, however, you may turn up and be serviced as a walk in.

Appointments that are missed or cancelled less than 24 hours prior to the start of your service on 3 occasions, may result in a No show charge equivalent to 100% of the cost of services you were booked in for. Going forward,  a 50% deposit will be required before you an book your next appointment.

Please be courteous to our Team Members, and other clients. We understand that sometimes circumstances mean that you may be running late for your appointment. We will off course do our best to accommodate this, however, depending on how late you are and the team members daily schedule, you may be required to reschedule for another time.

Please contact us as soon as you are able, we will then be better placed to accommodate your appointment.

We are proud to be a family friendly salon for children of any age.

We offer a children's menu for age 9 and under. Children aged 10 and over will choose from our main service list.

Children aged 13 or under must be accompanied by an adult at all times when in the salon.

We are not able to perform any services on anyone who knowingly have Head Lice. If when having the service done Head Lice are found, we will discreetly inform you. We will then re arrange your appointment giving time for the Head Lice treatment to take affect.

Do you have a question that is not listed? Please let us know using our "Enquiry Form" we will then let you know and add the answer to the list.